Refund Policy

1. Our money-back guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with a Voyage or Annual purchase, you can request a full refund within 30 days of your order date — no questions asked.

2. How to request a refund

Refunds are processed by our payment provider Paddle, who is the Merchant of Record for all our orders. To request a refund, visit paddle.net and look up your order, or reply to the receipt email you received from Paddle after your purchase.

You can also email us at hello@lumares.ai and we will help you with your refund request.

Refunds are returned to the payment method you used for the purchase. Depending on your bank, it can take a few working days for the amount to appear on your statement.

3. Cancelling a subscription

The Annual plan renews automatically each year. You can cancel the renewal at any time through the payment details portal in your account or via paddle.net. Cancelling stops the next charge; your access continues until the end of the paid year. A cancellation is not the same as a refund — use the money-back guarantee above if you also want your payment returned within the first 30 days.

Voyage is a one-time purchase of 90 days and never renews, so there is nothing to cancel.

4. Questions

If anything is unclear about a charge on your statement — Paddle appears as the seller — contact us at hello@lumares.ai or visit paddle.net for order support.